The Dawn of the Remote Holographic Customer Success Role
Revolutionizing Industrial Troubleshooting and Maintenance Support
[Note to Reader: We’ve chosen to post this job opening as a blog to emphasize our devotion to recruiting customer success professionals who truly understand the unique needs of the workers who utilize RemoteSpark.]
Is this your new career path?
Is your primary job doing customer support for industrial equipment, but you also have a knack for technology? Do you know the feeling of motor oil or hydraulic fluid on your hands but when you get home have the best video game setup in your friend group? Are you as comfortable with a keyboard as a torque wrench? Looking for a new challenge?
Is it time to take your customer service skills, your passion for technology, and apply them to assist industrial/mechanical customers by helping them implement state of the art holographic support technology?
We have all heard for years (and years) how technology is creating new job categories. At Kognitiv Spark we are doing that today! Our customer success group has been pioneering a dynamic approach that helps industrial organizations (manufacturing, OEMs, aerospace, and defence) roll out solutions to assist with solving complex tasks and processes. We empower people on the ground by giving them access to 3D content while optionally connecting them to experts when performing complicated troubleshooting and maintenance tasks by using spatial computing (powered by our product RemoteSpark). Learn more about RemoteSpark.
Our goal is for industrial workers to be as comfortable with putting on a holographic headset as using any other tool in their belt.
Technology is reshaping traditional industries and roles, and if you are looking to be a part of this transformation, please take a look at the job posting and send us your resume.
Current Openings for our Customer Success Team
The Essence of the Role
Our Customer Success Specialists have skills that are a collision of technical expertise, industrial know how, and devotion to fanatical customer service. The role is to help organizations learn how to implement advanced holographic technology to assist workers with complex troubleshooting and maintenance tasks transcending the limitations of the physical presence of content and experts to deliver assistance at the point of need.
Transitioning from Traditional to Technological
Have you spent years on the ground, gaining hands-on experience with machinery and performing customer support? Now, envision yourself transitioning into this futuristic role. How does this transformation unfold?
Leveraging Technical Expertise: The foundational technical knowledge gained from industrial customer service is invaluable. Understanding machinery's intricacies and common issues forms a solid base to help organizations set up a system (RemoteSpark) to perform tasks using remote video support and holographic step by step instructions to assist them in getting tasks done right the first time, every time.
Embracing the Mixed Reality Revolution: The leap to holographic technology isn't just about hardware and software; it's a mindset shift. Leaders in Holographic Customer Success need to embrace continuous learning and be highly adaptable. This means getting acquainted with the holographic systems, understanding their operation, staying updated with technological advancements, and maintaining a commitment to daily learning.
Enhanced Communication Skills: The role demands a blend of technical experience and the ability to communicate effectively as it requires clear instructions and an empathetic approach to resolve issues from a distance and onsite. You will need to know when to put on greasy coveralls and when to put on a suit.
Problem-Solving in a Mixed Reality Environment: Unlike traditional settings, holographic support solves problems in the physical space assisted by 3D/2D content anchored in the physical space. This requires a unique skill set, combining spatial awareness with technical troubleshooting capabilities. You need to help our customers develop this skill set.
Customer-Centric Approach: At its core, the role remains customer-focused. The goal is to enhance the customer experience, making technology an enabler rather than a barrier. To be successful our customers need to use Mixed Reality headsets like any other tool. It is your job to help them on this journey.
Training and Development: Our self-paced courses on KognitivU are designed to assist new staff and customers in becoming familiar with Mixed Reality, Holograms, and RemoteSpark. Combining these resources with a team that is dedicated to supporting your onboarding and continuous learning journey, you will become an integral part of our team.
The Impact on the Industry
This new role is not just a job, it’s helping organizations on their digital transformation journey. Industries reliant on heavy machinery, manufacturing, aerospace, and automotive, stand to benefit immensely. Holographic remote support systems like RemoteSpark promise to reduce downtime, cut costs on travel, provide real-time onsite virtual support, and remote expert assistance. Connecting those at the point of need with the content or collaborators with the knowledge they need to get their job done is paramount.
Embracing the Future
For individuals in traditional industrial customer service roles with a passion for technology, this transition offers a thrilling opportunity. It's a chance to be at the forefront of a technological revolution, transforming the way industries operate, and how customer service is perceived.
If you have the raw skills, we are here to help refine those skills.
The Customer Success Specialist for Holographic Remote Support isn't just a job title; it's a glimpse into a future where technology and human expertise are combined to create a more connected, efficient world.
Are you ready to take the next step in your personal development and career aspirations? Please reach out and let’s start the conversation.
